Skip to main content Skip to footer

Dealing with difficult times

We’re here to help.

Reach out to us for support

Lots of hands together

V12 app

Support in your pocket

If you need help, the V12 app gives you easy access to balances, payments, payment date changes, documents and secure messaging.

Download the app

Download on the App Store Get it on Google Play
V12 App on a phone

Money worries

We understand that circumstances can change. Unexpected events come along that might mean that your ability to repay your loan is affected.

Find out more 

Support for individual circumstances

We recognise you are unique and so are your needs. The need for additional support can arise at any time.

Find out more 
Trustpilot

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority.
Registration number: 679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

V12 Retail Finance Limited act as a credit broker and not a lender and introduces you to Secure Trust Bank Plc, its parent company.

Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Registration number: 204550. Registered Office for both: Yorke House, Arleston Way, Solihull, B90 4LH.

V12 Retail Finance is a trading name of Secure Trust Bank PLC. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.