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Money worries

We're here to help

We understand that circumstances can change. Unexpected events come along that might mean that your ability to repay your loan is affected.

If you find yourself in this position, we have options to help you get back on track, for example we may be able to offer a temporary payment arrangement or time to seek independent help.

Our dedicated experts will work with you to find a solution that's right for your individual situation.

Talk to us

The earlier you contact us, the sooner we can help.

Please get in touch with us on 0333 122 1101.

Our team is available Monday to Friday9am-5pm.

If you need additional support, please also see Support for Individual Circumstances.

There are also several independent organisations that can offer free, impartial advice on money and debt issues. The links below may be helpful.

Citizens' Advice Bureau

National Debt Line



Money Advice Trust


If you can make this payment, please do so as soon as possible.

If you are struggling, please get in touch on 0333 122 1101 so we can understand how we can help you.

The arrears status of your account is reported monthly to credit reporting agencies. If you are behind or late with payments, this can mean it will cost you more or be harder for you to obtain credit in future.

Please contact us on 0333 122 1101 as soon as you can to discuss how we can support you.