Skip to main content Skip to footer

Get in touch

If you need us, please reach out.

We're here to help

Person on the phone

Getting in touch

Our FAQs provide answers to some of our common customer questions, but if you can't find the information you're looking for or are struggling to log in to the V12 Self-Service Portal, please contact us.

Customer services

If you are a retailer, please visit this page.

Telephone: 02920 468 900

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Customer Service opening hours are Monday to Friday 9am-5pm, closed Saturday, Sunday and bank holidays (including Easter).

Our Address:

Registered Office:   

V12 Retail Finance
25-26 Neptune Court
Vanguard Way
CF24 5PJ

Yorke House
Arleston Way
B90 4LH


Useful links

Financial Conduct Authority (FCA)

Secure Trust Bank


Review our complaints procedure here.