Contact us

Getting in touch

Our FAQs provide answers to some of our common customer questions, but if you can't find the information you're looking for or are struggling to log in to the V12 Self-Service Portal, please contact us.

Customer services

If you are a retailer, please visit this page.

Telephone: 02920 468 900

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Customer Service opening hours are Monday to Friday 9am-5pm, closed Saturday, Sunday and bank holidays (including Easter).

Our Address:	Registered Office:
V12 Retail Finance 25-26 Neptune Court Vanguard Way Cardiff CF24 5PJ	One Arleston Way Solihull West Midlands B90 4LH

Useful links

Financial Conduct Authority (FCA)

Secure Trust Bank

Complaints

Review our complaints procedure here.

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office: One Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

V12 Retail Finance Limited act as a credit broker and introduces you to Secure Trust Bank Plc, its parent company. If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the product chosen and the amount of credit taken out.

Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office for both: One Arleston Way, Solihull, B90 4LH.

V12 Retail Finance is a trading name of Secure Trust Bank PLC. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.