Getting in touch

Our FAQs provide answers to some of our common customer questions, but if you can't find the information you're looking for or are struggling to log in to the V12 Self-Service Portal, please contact us.

Customer services

If you are a retailer, please visit this page.

Telephone: 02920 468 900

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Customer Service opening hours are Monday to Friday 9am-5pm, closed Saturday, Sunday and bank holidays (including Easter).

Useful links

Financial Conduct Authority (FCA)

Secure Trust Bank

Complaints

Review our complaints procedure here.