Skip to main content Skip to footer

Helpful information

Because we know sometimes things can change.

We’re here to support you

Man an woman looking at laptop

V12 app

Support in your pocket

If you need help, the V12 app gives you easy access to balances, payments, payment date changes, documents and secure messaging.

Download the app

Download on the App Store Get it on Google Play
V12 App on a phone

Dealing with difficult times

Find out more 

Customer charter

Read customer charter 

FAQs

Find out more 

News

Read more 
Trustpilot

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority.
Registration number: 679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

V12 Retail Finance Limited act as a credit broker and not a lender and introduces you to Secure Trust Bank Plc, its parent company.

Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Registration number: 204550. Registered Office for both: Yorke House, Arleston Way, Solihull, B90 4LH.

V12 Retail Finance is a trading name of Secure Trust Bank PLC. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.