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V12 Retail Finance is here to help you fulfil your ambitions. We are passionate about being fair, friendly, polite, and helpful in every interaction. We aim to make our products and services as accessible as possible for all our customers.


You can adjust your web browser to help you get the most accessible experience. For example:

  • changing the text size
  • magnifying the screen
  • changing the colours of the background and text

Find ways to adjust these settings on the My Computer My Way website. This explains accessibility features available in popular desktop computers, laptops, tablets and smartphones.

Other ways we can help:

  • large print communications
  • communications in braille
  • audio communications
  • communications on coloured paper to help with contact sensitivity, glare or visual distortions

To request support or help, please get in touch.

By phone: 0333 122 1112

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By Secure Message  

In writing: 

Specialist Support Department
25 Neptune Court
Vanguard Way
CF24 5PJ

Our Specialist Support Team are available Monday to Friday, 9am- 5pm.


If you have any feedback about the accessibility of our website or services, please contact us.