Support for individual circumstances
We recognise you are unique and so are your needs. The need for additional support can arise at any time.
There are many different circumstances that could require additional support, including:
- Illness or Accident
- Disability
- Job Loss
- Relationship Breakdown
- Bereavement
- Mental Health
- Financial Difficulty
If you experience a change in your circumstances or feel you require additional support for any reason, please get in touch so we can let you know how we can best support you.
Rest assured that anything you tell us will be handled sensitively and confidentially.
Contact our Specialist Support Team
By phone: 0333 122 1112
By email:
In writing:
Specialist Support Department
25-26 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
Our Specialist Support Team are available Monday to Friday, 9am to 5pm.
Support from someone you trust
Enabling us to discuss your account with someone else.
If you would like someone else to act on your behalf in dealing with your Agreement, you can set up a third-party authority. Find more about this by contacting us.
By phone: 02920 468 900
By email:
Bereavement
If you have experienced bereavement and you are looking to let us know that someone has passed away. We recognise this will be a very difficult time and we will do all we can to support you through this process.
Please contact us on 0333 122 1112 to speak with one of our team.
The Specialist Support team are available Monday to Friday, 9am-5pm
Support in how we communicate with you
If you need us to tailor the way we communicate with you, we offer options such as large print, audio, braille or coloured paper, please call us on 0333 122 1112 to let us know how we can help.
The Specialist Support team are available Monday to Friday, 9am-5pm
Useful Contacts
General help and support
Visually or hearing impaired support
Mental health support
Rethink Mental Health Illness - 0845 456 0455 / 0207 840 3188
Bereavement support
Cruse Bereavement Care - 08444 779 400
Bereavement Advice Centre - 08008 211 203
Domestic violence/coercive debt support
Surviving Economic Abuse (SEA)