Need help?
The V12 app gives you a simple, secure way to get support.
Send us a secure message, check your balance, manage payments, change your payment date and view your documents in one place.
Download the V12 app
Get in touch
If you need us, please reach out.
Customer services
If you are a retailer, please visit this page.
Questions about Warm Homes Loans?
You’ll need to apply through a participating retailer or installer, rather than directly with V12 or Secure Trust Bank.
Our FAQs explain how it works and answer common questions.
Your Warm Homes questions answered
Telephone: 02920 468 900
Email:
Our Customer Service opening hours are Monday to Friday 9am-5pm, closed Saturday, Sunday and bank holidays (including Easter).
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Our Address: |
Registered Office: |
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V12 Retail Finance |
Yorke House |
Useful links
Financial Conduct Authority (FCA)
Complaints
Review our complaints procedure here.