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At V12 we take your online security very seriously. We are dedicated to keep your personal information as safe as possible.
Here are some of the common threats you may come across online and advice to protect yourself.
Trojans and other malware can be designed to steal banking login details. Protect your computer and mobile devices.
Criminals send out fake emails that appear to be from real companies. These try to trick people into giving up personal information, like passwords and account numbers.
Check the source of information from the email.
We will never ask for your password or memorable words by email or text message.
We will never advise you to move money to a new account due to fraud.
If you receive a suspicious email relating to your V12 accounts:
If you receive a unexpected phone call asking about your accounts, verify who they are before giving out any information.
If you receive a suspicious call:
Remember, we will never ask for your complete password over the phone.
Fraudsters can create fake websites to gather your personal and login information. They can be hard to spot as they look very similar.
Check the website address carefully. They often include misspellings of the genuine website or have addresses that start with the right name followed by a fake address (for example www.v12retailfinance.co.v12bk.net/accountloginpage).
Fraudsters may send text messages asking you to click on a link or call a phone number to verify or update your details.
The aim is to encourage you to give away personal information which can be used to commit fraud.
The text may look genuine but check carefully for incorrect email or web addresses.
We will never ask for personal information via a text message.
Identity theft is the fraudulent practice of using another person’s name and information to get credit or loans.
You can help prevent yourself becoming a victim of identity theft:
Every day, people are deceived into giving fraudsters a helping hand.
Criminals operate sophisticated scams that can catch out even savvy consumers. If someone asks us to hand over personal or financial details, move money to a safe account or invites us to click on an uninvited email link or text, we need to stop and think.
We all have the power to stop fraud happening to us, our friends and family, right now.
This starts with taking five seconds and remembering a simple message ‘My money? My info? I don’t think so’.
Take Five is a national campaign that offers advice to help consumers prevent financial fraud. This includes email deception and phone-based scams as well as online fraud - particularly where criminals impersonate trusted organisations.
Find out more about the campaign by visiting takefive-stopfraud.org.uk