Choosing the right retail finance provider isn't just a business decision; it's a growth strategy. The right partner can help you sell smarter, build stronger customer relationships, and turn browsers into loyal buyers.
If you get it wrong, it's like trying to complete a puzzle with pieces from the wrong box. Frustrating, time-consuming, and likely not the picture you had in mind!
As one of the UK's top retail finance providers, at V12 Retail Finance, we're here to help you take your business to the next level.
Whether your current provider isn't quite cutting it, or you're simply exploring your options, choosing or switching providers can be straightforward if you know exactly what to look for.
Read on and discover five key factors that could help you make the best decision for your business.
Smooth setup and integration
Finding or changing your retail finance provider shouldn't disrupt your business. It's important to look for a finance provider who offers technology that easily integrates with your existing point-of-sale or online systems. Technology that works around you, not the other way around.
Integration should ideally come with minimal downtime and simple onboarding, ensuring your business and your staff can easily adapt. Seamless setup prevents disruption, saves valuable time, and ensures your standard of service is not affected. A winning combination.
Clear financing terms
You already know your customers appreciate simplicity, so keeping things clear and concise is best. Your provider should offer straightforward, transparent finance options that clearly outline repayment schedules, interest rates, fees, and any potential penalties.
Retail finance providers like us, with clear, easy-to-understand financing terms, can help:
- Reduce confusion throughout the checkout process
- Eliminate unnecessary customer queries
- Significantly improve the purchasing experience
- Help boost sales and build trust
Excellent customer support
It's crucial that your provider reflects your standards of customer support, especially when it concerns your customers and their money. Providers who offer exceptional, accessible customer service help maximise the trust your customers have in you.
Your provider should respond quickly and effectively, resolving both your queries and customer issues promptly. Pick a provider like V12, which offers excellent customer support and will help you maintain a strong reputation, ensuring customer satisfaction and loyalty.
Strong compliance
Compliance is essential in financial services. Customers expect to be able to trust you; therefore, your provider will need to be trusted and compliant. Your retail finance provider should be able to easily demonstrate adherence to regulatory guidelines and industry standards and be there for you when you need them, to help you do the same.
Look for providers with clear, documented compliance frameworks. Strong compliance protects your business from risk, enhances your brand's reputation, and provides invaluable peace of mind.
Proven track record
Experience matters. Providers with a long-standing presence and proven success understand the complexities of your business and are much more likely to adhere to your high standards.
Choose providers known for reliable performance, stability, and innovative financial solutions. A solid track record means your provider can effectively support your business growth and help you handle challenges as they arise.
Why choose V12 Retail Finance?
We've been at the forefront of retail finance for over 20 years, offering systems and service you can trust.
We can offer you:
- Effortless setup, tailored to you. Whether you prefer a quick 'plug and play' integration or something more bespoke, we make onboarding seamless, so you can start offering finance without the faff.
- Transparent terms and trusted support. With crystal-clear financing terms and a dedicated onboarding and support team here for you at every step, we're here when you need us.
- Happy Customers. Don't just take our word for it - over 30,000 Trustpilot reviews rate us 'Excellent'.
We'll also help consumers find you. Our innovative V12 app does more than give V12 customers a way to manage their finance agreements. It features a built-in retailer directory that helps people discover your business.
Whether you operate in store, online, or both, hundreds of thousands of our app users can find your business, explore your finance options, and confidently use your services again and again.
Add to that our regulatory compliance and extensive retail finance experience, and you have a winning combination. Retailers across thousands of UK locations trust us to support their growth and put their customers first. Why not let us offer your customers a way to pay for the things they love?
If you're considering offering retail finance or switching providers and you want to join forces with a business that cares about your business as much as you do, choose V12 Retail Finance as your trusted partner.
Join the V12 revolution and help your business thrive!
Visit our dedicated retailer web pages for more info: Retailer - V12 Retail Finance