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Financial Difficulties

We understand that circumstances change and unexpected events can come along. Sometimes this might mean that your ability to repay your loan might be affected.

If you find yourself in this position, we have a team on hand to help. Our dedicated team will work with you to find a solution that’s right for your situation.

If your financial circumstances do change, it’s important that you let us know as soon as possible. That way, we can start to help you straight away and work out a plan to get you back on track.

Please contact us on 03331 22 11 01 if you are experiencing financial difficulties or are concerned about your ability to repay your V12 loan. We are available Monday to Friday 8am-8pm, Saturday 9am -1pm and closed on Sunday.

There are also a number of independent organisations that can offer free, impartial advice on money and debt issues. The links below may be useful if you find yourself affected by these issues.

Citizens' Advice Bureau
National Debt Line
Stepchange
Consumer Credit Counselling Service
Money Advice Trust
Money Advice Service
Money Advice Scotland